topic Re: Missing order in Orders

Missing order

Acrockstar — Thu, 05 Jan 2023 18:26:46 GMT

I placed an order on the 1st of January for a watch, got email confirmation of order (which means it was in stock and the order went through fine) but absolutely nothing since. Can't track it as it comes up with "unable to provide update" but I also ordered another watch on the 3rd and it came on the 4th or something similar.

What's happening?

Re: Missing order

Chris_B — Thu, 05 Jan 2023 18:30:48 GMT

@Acrockstar A confirmation of order doesn’t mean it’s in stock that just a confirmation of your order and EE are confirming that order it’s means nothing more. You’ll get a tracking number once a device has been allocated to you.
What Watch did you order ?

Re: Missing order

Acrockstar — Thu, 05 Jan 2023 19:25:17 GMT

I ordered the Samsung Galaxy Watch5 40mm Pink Gold

I swear it either said in stock or few left when I placed the order. I'm surprised not to be told if it isn't in stock or there's going to be a delay, I expected to know what's going on.

Will it be radio silence until they find stock? What if that's not for weeks or months, will they tell me? Will I still be paying for it as its for my already in-use phone and on my plan.

Re: Missing order

Christopher_G — Fri, 06 Jan 2023 08:29:06 GMT

Hi @Acrockstar

Welcome to the community.

The current delivery estimated for that colour and size Samsung Watch5 is to expect dispatch within 14 days. DPD will be in touch with you when it's ready to be delivered.

Chris

Re: Missing order

Ajmalallahdad — Wed, 05 Jul 2023 10:54:22 GMT

Hi when will my order will come ?

Re: Missing order

James_B — Wed, 05 Jul 2023 11:02:06 GMT

Hi @Ajmalallahdad,

Welcome to the EE Community. 🙂

What did you order and when?

James

Re: Missing order

Ajmalallahdad — Wed, 05 Jul 2023 12:46:26 GMT

Hi I have ordered a new sim which supposed to be here yesterday but I haven’t got it and also one of ur urgent said that my old will work till I get new one I’m not ready happy about this

Re: Missing order

James_B — Wed, 05 Jul 2023 12:57:49 GMT

When was it ordered @Ajmalallahdad?

SIMs can take 2-5 working days in the post.

What was the reason for replacing the SIM? Has your old SIM been disconnected?

James

Re: Missing order

Ajmalallahdad — Wed, 05 Jul 2023 12:59:46 GMT

Yes can u guys active for few days because I’m working on the phone

Re: Missing order

Ajmalallahdad — Wed, 05 Jul 2023 13:00:29 GMT

I need for work so can u guys active for few days till my new will come plz

Re: Missing order

James_B — Wed, 05 Jul 2023 13:08:39 GMT

Hi @Ajmalallahdad,

Sorry, it isn't possible to reactivate a SIM once it had been disconnected.

Are you close to an EE Store? If you are and have photographic ID, you can pick up a replacement SIM.

James