topic Re: iPhone 14 pro max in Orders

iPhone 14 pro max

a2000 — Thu, 29 Dec 2022 14:30:18 GMT

I ordered an iPhone 14 Pro Max Gold 128Gb. on my confirmation email it says usually dispatched within 1 working day. It also comes up with an error message when i try to track it on the EE website

Re: iPhone 14 pro max

Chris_B — Thu, 29 Dec 2022 15:25:22 GMT

@a2000 If you look at the online page for this device you will see that it says

” usually dispatch within 14 days”

You will get a tracking number once a device has been allocated to you your order number which starts with an XKN or an XKO is an order number.

Re: iPhone 14 pro max

a2000 — Thu, 29 Dec 2022 15:39:27 GMT

I got a text message from EE stating my order number and saying i can track it using my order number?

Re: iPhone 14 pro max

Chris_B — Thu, 29 Dec 2022 19:21:08 GMT

@a2000 Obviously not as a device hasn’t been allocated to you as there is a waiting period upto 14 days. You can not track whats not yet been allocated to you as there’s nothing to track.

Re: iPhone 14 pro max

a2000 — Fri, 06 Jan 2023 08:20:19 GMT

Are they still within 14 days as it has been 2 weeks and i still have not heard anything since the day i ordered it

Re: iPhone 14 pro max

Katie_B — Fri, 06 Jan 2023 08:25:47 GMT

Hi @a2000.

That's correct, the current guidance is still to expect despatch within 14 days.

I would recommend giving us a call so our customer care team can chase this for you.

Katie