topic Re: EE Trade in what a rip off in Orders

EE Trade in what a rip off

nayfee78 — Thu, 05 Jan 2023 22:45:55 GMT

Sent my phone in to get some cash for my samsung s21+ was quoted £225, the phone had no marks, scratches infact it had no damage whatsoever, the phone was like brand new and was sent in that way.

Had an email today to say my phone had a long list of faults with scratches and damage, and the new Quote was £68 what a rip off, i have reported this to my local trading standards as this is definitely unsatisfactory!!

I had decided to use EE trade in even though i was warned not to simply because you get ripped off when there is nothing wrong with the phone they seem to find things that weren't there before. Have now asked for my phone back

NOT a happy Customer at all

Re: EE Trade in what a rip off

Christopher_G — Fri, 06 Jan 2023 07:59:19 GMT

Hi and welcome to the community, @nayfee78.

I'm sorry to hear that you aren't happy with the valuation. Is the phone on its way back to you?

Chris

Re: EE Trade in what a rip off

nayfee78 — Fri, 06 Jan 2023 08:06:37 GMT

i havent yet recieved a reply

Re: EE Trade in what a rip off

Christopher_G — Fri, 06 Jan 2023 09:03:00 GMT

OK, thank @nayfee78. Keep us updated with what happens please.

Chris