topic Re: My order in Orders

My order

paiemailsz — Wed, 04 Jan 2023 18:41:54 GMT

Hello, I just received an SMS saying that my order is with the carrier but I went to track it and neither on your website nor on the carrier is it listed, you asked to check for me order number xxxxxxxxxxxxx

Re: My order

Leanne_T — Thu, 05 Jan 2023 08:08:11 GMT

Hi @paiemailsz

Thanks for coming here.

Have you had a text from DPD to let you know they have received your order and been given a tracking number?

Leanne.

Re: My order

paiemailsz — Fri, 06 Jan 2023 00:41:18 GMT

I had a huge problem, I wasn't at home at the time of delivery and they said they would deliver on 06/01 and they wouldn't return on 05/01 but the delivery man came back and took a photo of the product and in front of my door and he said it had been delivered , and he said I received it but I didn't and he didn't leave it at my house either

I will send the photo he sent, how did he deliver it without being in someone's hand? and he still didn't ask for identification because he didn't go to me

Re: My order

paiemailsz — Fri, 06 Jan 2023 01:06:55 GMT

I missed the first delivery without realizing that I had lost it. I received a message saying that they would deliver the next day, so I went to work and shortly after a while I received a message saying that it had been delivered that same day and directly to me, Upon returning home there was no phone signal . I asked my neighbors if they had seen the phone . of nearly £2000 how would he just drop it on my doorstep? and not follow what I was told saying that the delivery would be made the next day

Re: My order

Christopher_G — Fri, 06 Jan 2023 07:57:01 GMT

Hi @paiemailsz

I'm sorry to hear that you've had this problem with your delivery. I recommend speaking to our Mobile Care team as soon as possible so that we can look into this for you.

Chris