https://community.ee.co.uk/t5/Orders/Trade-in-New-Phone/m-p/1216682#M64803 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3351596">@Macky200519</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>You should not have to send the old phone back until you receive your new phone. Live chat still exists, try here:</P> <P><A href="https://ee.co.uk/contact-ee/account-billing/mobile" target="_blank">https://ee.co.uk/contact-ee/account-billing/mobile</A></P> <P>&nbsp;</P> Thu, 05 Jan 2023 13:53:57 GMT Schockwave 2023-01-05T13:53:57Z https://community.ee.co.uk/t5/Orders/Trade-in-New-Phone/m-p/1216651#M64795 <P>I ordered a new phone with Trade in of my old phone. Of course i want to wait for my new phone to arrive before sending my old one back.&nbsp;</P><P>However they give me to the 12th Jan otherwise i will pay full price for the bill. I have received the Package to send my phone on the 3rd. But still no new phone.&nbsp;</P><P>1, can i have the date changed that i have to have my phone back with them ? if so how ? (No live chat anymore, not that i can see)</P><P>2, Will it really matter if my old phones gets to them late ?</P><P>Any advice will help.&nbsp;</P><P>M</P> Thu, 05 Jan 2023 12:31:36 GMT https://community.ee.co.uk/t5/Orders/Trade-in-New-Phone/m-p/1216651#M64795 Macky200519 2023-01-05T12:31:36Z https://community.ee.co.uk/t5/Orders/Trade-in-New-Phone/m-p/1216682#M64803 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3351596">@Macky200519</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>You should not have to send the old phone back until you receive your new phone. Live chat still exists, try here:</P> <P><A href="https://ee.co.uk/contact-ee/account-billing/mobile" target="_blank">https://ee.co.uk/contact-ee/account-billing/mobile</A></P> <P>&nbsp;</P> Thu, 05 Jan 2023 13:53:57 GMT https://community.ee.co.uk/t5/Orders/Trade-in-New-Phone/m-p/1216682#M64803 Schockwave 2023-01-05T13:53:57Z