Proof of Purchase - No Order Confirmation

Kaisan — Thu, 05 Jan 2023 09:45:05 GMT

I upgraded from a sim only contract to a new phone a couple of days ago (order placed over the phone), but there was an error in the e-mail address the order confirmation was sent to so I didn't receive one.

I called and was told that a new order confirmation couldn't be sent to the correct e-mail address because it was an automated process.

I need to submit proof of purchase, but without the order confirmation, does anybody know what else I can get hold of?

Re: Proof of Purchase - No Order Confirmation

Katie_B — Thu, 05 Jan 2023 11:49:41 GMT

Hello @Kaisan.

Although you did not receive an order confirmation our customer care team can provide a proof of purchase.

This is a different process to sending a confirmation email.

Please give us a call back on 150 and a member of the team will be happy to help.

Katie

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Proof of Purchase - No Order Confirmation

Re: Proof of Purchase - No Order Confirmation