https://community.ee.co.uk/t5/Orders/Upgrade-problem/m-p/1216581#M64787 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3350617">@Bend1992</a></P> <P>Thanks for coming here.&nbsp;</P> <P>Did the plan change in your My EE account to the SIM Only plan you selected?&nbsp;</P> <P>You would not need a new SIM card sent to you.&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Thu, 05 Jan 2023 08:24:36 GMT Leanne_T 2023-01-05T08:24:36Z https://community.ee.co.uk/t5/Orders/Upgrade-problem/m-p/1216499#M64773 <HR /><P>Went on the ee app last month, I upgraded to a sim only (thought I did) payed an early upgrade fee, I received an email with a reference number. The next day, I check the ee app, my account is in credit with the early upgrade fee and will be knocked off my next bill, a few days later, it was knocked off my bill. A couple of days ago, I tried again to upgrade to a different upgrade, ee wanted a upfront payment, again, I'm in credit and will go to my next bill. I've tried putting the reference number from my emails for the upgrade into the tracking on the ee app, nothing exists. What is going on?</P> Wed, 04 Jan 2023 21:07:29 GMT https://community.ee.co.uk/t5/Orders/Upgrade-problem/m-p/1216499#M64773 Bend1992 2023-01-04T21:07:29Z https://community.ee.co.uk/t5/Orders/Upgrade-problem/m-p/1216581#M64787 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3350617">@Bend1992</a></P> <P>Thanks for coming here.&nbsp;</P> <P>Did the plan change in your My EE account to the SIM Only plan you selected?&nbsp;</P> <P>You would not need a new SIM card sent to you.&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Thu, 05 Jan 2023 08:24:36 GMT https://community.ee.co.uk/t5/Orders/Upgrade-problem/m-p/1216581#M64787 Leanne_T 2023-01-05T08:24:36Z