topic Re: Order in Orders

Order

Spuggy17 — Sat, 31 Dec 2022 12:45:33 GMT

Hi I was wondering if anyone knows as I placed an order twice..1 at 13.06pm yesterday and 15.26pm yesterday and they took the deposit twice and was given 2 different order numbers and I know 1 has passed,just wondering if anyone thinks the other would get passed and that I just need to wait for confirmation as now if I click on accessories there asking for full payment now instead.

Thanks

Re: Order

Chris_B — Sat, 31 Dec 2022 13:07:14 GMT

@Spuggy17 If you want to purchase from the add to plan store you need to of had that contract for 30 days first if you want to purchase the item monthly along with your contract bill.

Re: Order

Leanne_T — Sat, 31 Dec 2022 13:44:31 GMT

Hi @Spuggy17

Thanks for coming here.

If you would like confirmation on how many orders have been processed, please call us on 150 and the team can check this for you 🙂

Leanne.

Re: Order

Spuggy17 — Sat, 31 Dec 2022 14:09:48 GMT

Hi Leanne I was on the phone this morning for nearly 50mins and all I kepted getting told is that they can only find 1 of the order numbers and they can't find the other but the deposit money had been took out of me bank for the 2 products.

They didn't have aclue this morning and if I haven't been passed for the both then I'd like the deposit back and NOT ON MY BILL BACK IN MY BANK.please.

Re: Order

Leanne_T — Sat, 31 Dec 2022 14:12:23 GMT

If the order is cancelled, the pending payment would go back into your available balance @Spuggy17

If you would like this looked into further, I would suggest giving us another call as the team will have access to your account and can help you get this checked.

Leanne.

Re: Order

Spuggy17 — Sat, 31 Dec 2022 14:16:50 GMT

They said 1 is at the warehouse but can't find anything regarding the other order number but if I click to go to purchase now it asks for full payment so me head is done in on whether I'm getting 2 products or just the 1 and really can't be doing ringing again especially after this morning and going round in circles as they didn't have alcue either.

Thanks

Re: Order

Leanne_T — Sat, 31 Dec 2022 14:19:39 GMT

Hi @Spuggy17

You would have two showing in your My EE account once the orders have been processed if they were both accepted.

Leanne.

Re: Order

Spuggy17 — Sat, 31 Dec 2022 14:25:33 GMT

One was placed 13.06 and the other 15.26 both on the 30th Dec and they said that the reason they might not be able to see the order number for the other is coz it might not of been processed yet and that if I've been giving a order number and deposit took then they can't see why they can't find it.

Re: Order

Leanne_T — Sat, 31 Dec 2022 14:28:26 GMT

Thanks @Spuggy17

If this is still the same after 24 hours and not showing in your My EE, please call us again. We have no account access on the community to look into this for you.

Leanne.

Re: Order

Spuggy17 — Sat, 31 Dec 2022 14:32:15 GMT

I got a txt saying thanks for adding a product at 10.08am but that was of the 1st order number so I'll wait like you said especially with the new year then the bank holiday on Mon.

Thanks for ya help Leanne

Re: Order

Leanne_T — Sat, 31 Dec 2022 14:33:07 GMT

No problem @Spuggy17

Let me know how it goes.

Leanne.

Re: Order

Spuggy17 — Sat, 31 Dec 2022 15:38:56 GMT

1 deposit is saying settled payment and the other is still saying pending online payment.

Thank you

Re: Order

Leanne_T — Sun, 01 Jan 2023 07:23:02 GMT

Thanks @Spuggy17

If you can check again tomorrow and give us a call if you would like this looked into further.

Leanne.

Re: Order

Spuggy17 — Tue, 03 Jan 2023 09:28:51 GMT

1 still says in me bank pending online payment nd the other says settled nd had a txt I'd be receiving 1 today x

Re: Order

Leanne_T — Tue, 03 Jan 2023 10:47:59 GMT

Thanks @Spuggy17

The payment will show in your available balance within a few working days, if the order has not been successful.

If you would like to check this, please give us another call.

Leanne.

Re: Order

Spuggy17 — Wed, 04 Jan 2023 22:57:47 GMT

It's still saying pending online payment x

Re: Order

Leanne_T — Thu, 05 Jan 2023 07:48:28 GMT

Hi @Spuggy17

Please give us a call on 150 and the team can get this looked into for you.

Leanne 🙂

Re: Order

Spuggy17 — Fri, 06 Jan 2023 12:52:29 GMT

Leanne can you not ring me so I don't have to go through everything all over again and again please.

Re: Order

James_B — Fri, 06 Jan 2023 13:23:09 GMT

Hi @Spuggy17,

Sorry, we can't access your account via the community.

Have you contacted your bank to check how long they hold uncompleted pending payments from your balance?

James