topic Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid in Orders

Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Lunawolf — Mon, 02 Jan 2023 14:49:00 GMT

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Chris_B — Mon, 02 Jan 2023 16:09:57 GMT

@Lunawolf Do you have a tracking number? That’s not a number that starts with an XKO or KXN ? What device did you order ? What colour? And storage size? When did you order this ? You also can not track an order until a device has been allocated to you then you’ll get a tracking number.

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Lunawolf — Mon, 02 Jan 2023 17:39:32 GMT

Samsung galaxy s22 ultra burgundy colour an 128gb and was ordered 1st January 2023 why

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Christopher_G — Tue, 03 Jan 2023 08:47:02 GMT

Hi @Lunawolf

Welcome to the community.

Since it was ordered on New Year's Day, and it was a bank holiday yesterday, it's likely you'll hear from DPD today. If not, I'd recommend speaking to our Mobile Care team so that they can check the order for you.

Chris

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Lunawolf — Tue, 03 Jan 2023 16:57:03 GMT

Update received dpd email today delivered this afternoon thanks everyone for your help 😊

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Christopher_G — Wed, 04 Jan 2023 08:19:57 GMT

Lovely stuff, @Lunawolf. Hope you love it.

Thanks for letting us know. 🙂

Chris

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Paigeyj — Wed, 04 Jan 2023 11:45:20 GMT

I upgraded to an iPhone 14 pro on the 28/12/22 but when I go to track it , it’s not allowing me to view what’s going on with it.

is there a delay with this at all?

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Christopher_G — Wed, 04 Jan 2023 11:48:49 GMT

I'll have a check for you, @Paigeyj.

Which colour and memory size did you choose?

Chris

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Paigeyj — Wed, 04 Jan 2023 13:23:58 GMT

Thank you!

It was the 128GB Deep purple one ☺️

Re: Upgrade order confirmation but can't track it unsure if its gone throughinvalid

Christopher_G — Wed, 04 Jan 2023 13:45:51 GMT

Thanks, @Paigeyj.

The current estimated delivery time is to expect dispatch within 7 days. DPD will be in touch with you when it's ready to deliver.

Thanks for your patience.

Chris