topic Re: No tracking number in Orders

No tracking number

Dh71 — Thu, 22 Dec 2022 14:37:49 GMT

Hi. Was wondering if someone could help me please. I upgraded early last week to the iPhone 14 pro max, silver 128gb. I’ve not received any tracking number just an order number is this normal? How long of a wait am I looking at roughly and how long untill I should receive a tracking number thanks 😊 x

Re: No tracking number

Chris_B — Thu, 22 Dec 2022 14:51:22 GMT

@Dh71 You’ll get a tracking number once a device can be allocated to you. You’ll have a waiting time of around 21 days before the device is shipped to you as that’s the rough shipping times for that model device.

Re: No tracking number

Dh71 — Thu, 22 Dec 2022 16:27:47 GMT

Thank you for letting me know 😊

Re: No tracking number

Dh71 — Wed, 28 Dec 2022 11:52:12 GMT

Can anyone tell me what this means please?

Re: No tracking number

Katie_B — Wed, 28 Dec 2022 15:36:29 GMT

Hello @Dh71.

I am sorry to see you are unable to track your order.

Please could you confirm when you placed your order?

Katie

Re: No tracking number

Dh71 — Wed, 28 Dec 2022 20:45:38 GMT

Hi. It was Sunday the 18th

Re: No tracking number

Christopher_G — Thu, 29 Dec 2022 08:42:40 GMT

Hi @Dh71

What did you order? Please include the colour and memory size where applicable.

Chris

Re: No tracking number

Dh71 — Thu, 29 Dec 2022 15:39:40 GMT

It was the iPhone 14 pro max 128gb silver

Re: No tracking number

Christopher_G — Thu, 29 Dec 2022 15:44:26 GMT

Thanks, @Dh71

The current estimate for that device is to expect dispatch within 21 days. DPD will be in touch with order tracking information when it's ready to be delivered.

Chris

Re: No tracking number

Dh71 — Tue, 03 Jan 2023 18:45:40 GMT

Hi I put a post on a while ago asking why I hadn’t received my tracking number from Dpd yet… it’s been 21 days since I ordered iPhone 14 pro max silver 128gb & no update has been provided, still saying can’t show order details? (See attached) is there anyone who could look into this for me?

Re: No tracking number

Chris_B — Tue, 03 Jan 2023 18:51:20 GMT

@Dh71 Have you received a tracking number? You get this once a device is activated to you. I would call customer services about this as the shipping times for the model are now down to 14 days

Re: No tracking number

Dh71 — Tue, 03 Jan 2023 18:53:33 GMT

Hi. No I haven’t received a tracking number & ordered 3 weeks ago. Very strange, I think I might just give customer service a call in the morning. Last time I upgraded I got one within a matter of days & pic attached is what it’s saying after I type in order number & phone number

Re: No tracking number

James_B — Wed, 04 Jan 2023 08:29:47 GMT

Hi @Dh71,

You mentioned in an earlier post that your order was placed on 18th December. Is your query regarding a different order?

James

Re: No tracking number

Dh71 — Wed, 04 Jan 2023 12:21:22 GMT

Looking to see how often stock comes for this model please? Ordered couple weeks ago

Re: No tracking number

Dh71 — Wed, 04 Jan 2023 12:29:41 GMT

Hi no same order, still no tracking details weeks later

Re: No tracking number

James_B — Wed, 04 Jan 2023 13:01:25 GMT

Hi @Dh71,

Please allow up to 21 days for your order to be dispatched.

Thanks

James