topic Re: Awaiting confirmation in Orders

Awaiting confirmation

ConnorMc — Fri, 30 Dec 2022 16:05:08 GMT

I have recently placed an order for an iPhone 14 pro max on Wednesday (28/12) and was told that my phone was in stock and would be delivered within 2 days. Now within the tracking portal it is saying my order is back logged. Is there anyway to resolve this?

Re: Awaiting confirmation

Leanne_T — Sat, 31 Dec 2022 07:20:26 GMT

Hi @ConnorMc

Thanks for posting.

Which model size and colour have you ordered?

Leanne 🙂

Re: Awaiting confirmation

ConnorMc — Sat, 31 Dec 2022 13:29:27 GMT

Hi Leanne,

It’s an iPhone 14 Pro Max 5G 256GB Gold

Thanks

Re: Awaiting confirmation

Leanne_T — Sat, 31 Dec 2022 13:36:28 GMT

Hi @ConnorMc

The current guidance is showing 'Usually despatched within 7 days'

Once the order has been dispatched DPD will be in touch to arrange delivery.

Leanne.

Re: Awaiting confirmation

ConnorMc — Mon, 02 Jan 2023 15:51:04 GMT

Hi Leanne,

I’ve still not had any correspondence or update about the order. When I spoke to the the member Customer Service to confirm the order she told me that the phone was in stock and would be delivered within 2 days.

thanks

Re: Awaiting confirmation

Christopher_G — Tue, 03 Jan 2023 08:50:21 GMT

Hi @ConnorMc.

The 7 day estimate that @Leanne_T gave you is the latest we have. Was the person you spoke to over the phone able to confirm that they can see the order?

Chris

Re: Awaiting confirmation

ConnorMc — Tue, 03 Jan 2023 19:52:53 GMT

I first made the order online, then was asked to call EE as further information was needed to process the order. When I called the advisor put the order through and said that the order was confirmed and the phone was in stock so should be with me within 2 days. the online portal hasn’t been updated since then.

Re: Awaiting confirmation

Katie_B — Wed, 04 Jan 2023 09:12:42 GMT

Hello @ConnorMc.

As soon as your order is being processed for delivery you will be notified.

If you wish for an update regarding your order please give us a call on 150, however, I would recommend allowing the 7 day estimate provided.

Katie

Re: Awaiting confirmation

ConnorMc — Wed, 04 Jan 2023 13:51:46 GMT

Hi Katie,

i will give 150 a call as I placed the order a week ago today and still have no update.

Thanks

Re: Awaiting confirmation

Katie_B — Wed, 04 Jan 2023 13:57:14 GMT

Please be sure to keep us updated @ConnorMc.

I hope your new phone is with you soon.

Katie