topic Re: Where is my order? in Orders

Where is my order?

hjms — Sat, 31 Dec 2022 18:45:26 GMT

I have ordered an Apple Watch as an additional line on my EE account. Everything went through, got my order confirmation, this was 3 days ago and I haven’t had a text or email about delivery from EE or DPD. EE are usually pretty quick and there was no indication that the item was out of stock. When I try to track my order, it says the information isn’t available. How can I find out where my order is and why it hasn’t been dispatched?

Thanks!

Re: Where is my order?

Albertino118 — Sat, 31 Dec 2022 20:25:12 GMT

I've got the same problem

Re: Where is my order?

Leanne_T — Sun, 01 Jan 2023 07:45:15 GMT

Morning @hjms @Albertino118

Thanks for coming here.

Which model size and colour have you ordered?

Leanne 🙂

Re: Where is my order?

hjms — Sun, 01 Jan 2023 09:26:41 GMT

Hi Leanne,

Thank you for replying! I ordered the Apple Watch SE 2022 40mm 32GB Starlight model.

Re: Where is my order?

Malcwellor — Sun, 01 Jan 2023 10:58:55 GMT

I'm the same ordered a phone was told it would be here before Xmas then was told it wasn't I've had no tracking no etc ee has gone down hill

Re: Where is my order?

ysharp — Mon, 02 Jan 2023 11:24:38 GMT

I also ordered nearly a week ago with no updates and says ordered can’t be tracked. Same model watch

Re: Where is my order?

James_B — Tue, 03 Jan 2023 08:25:30 GMT

Hi @hjms,

The current dispatch guidance for that model is 14 days. You'll receive a text with tracking details as soon as it's on the way.

James

Re: Where is my order?

James_B — Tue, 03 Jan 2023 08:26:43 GMT

Hi @Malcwellor,

Welcome to the EE Community. 🙂

Which phone did you order and when?

James

Re: Where is my order?

AmyLilly0402 — Thu, 15 Jun 2023 16:05:16 GMT

I have also orders the same watch and not received any tracking information or updates I’m unsure if it’s gone through okay or not ?

Re: Where is my order?

James_B — Thu, 15 Jun 2023 16:09:41 GMT

Hi @AmyLilly0402,

Welcome to the EE Community. 🙂

Which watch did you order and when?

James

Re: Where is my order?

AmyLilly0402 — Thu, 15 Jun 2023 16:12:46 GMT

Yesterday afternoon I ordered the Apple Watch SE 2022 44mm in starlight, thank you

Re: Where is my order?

James_B — Thu, 15 Jun 2023 16:17:42 GMT

Hi @AmyLilly0402,

That model is usually dispatched within 24 hours.

You'll receive a text message with your delivery slot before 11am on the day of delivery. I'd expect you to receive it tomorrow.

James