topic Re: No monthly SIM card recieved in Orders

No monthly SIM card recieved

DG96x — Sat, 31 Dec 2022 15:19:49 GMT

Ordered a monthly contract SIM card on 17/12/22 but have not received it. Have received letters saying the direct deposit has all been set up but no SIM card.

Re: No monthly SIM card recieved

DG96x — Sat, 31 Dec 2022 15:21:04 GMT

I also tried tracking online and it said it could not track it.

Re: No monthly SIM card recieved

Leanne_T — Sat, 31 Dec 2022 15:27:13 GMT

Hi @DG96x

Thanks for coming here.

SIM card orders are sent by Royal Mail and will have no tracking details.

If you have not received the SIM, please give us a call on 0800 956 6000 and the team will get this looked into for you.

Leanne.