topic Re: Phone delivery in Orders

Phone delivery

Char03 — Fri, 30 Dec 2022 14:14:09 GMT

Hiya,

So I ordered a phone on Tuesday, I got told it was going to be delivered wenesday and then today, I called DPD today and I've been told by them they've lost the parcel and are currently looking into it, I then called ee to inform them of this and they said I'm going to have to wait 3/5 days for them to confirm this, I am currently a student and have no phone as the one I use to have refuses to charge, is there any thing I can get due to this inconvenience? Also would I be able to delay when my contact starts to when I receive the phone as I don't want to be paying for a phone I currently don't have.

Thanks

Re: Phone delivery

Leanne_T — Sat, 31 Dec 2022 07:12:48 GMT

Hi there @Char03

I am very sorry to hear this has happened.

If you would like to discuss your options please get back in touch with our mobile care team and they will see what they can do to help.

Leanne.

Re: Phone delivery

Char03 — Sat, 31 Dec 2022 15:14:42 GMT

Is that just through the normal call line?

Re: Phone delivery

Leanne_T — Sat, 31 Dec 2022 15:16:13 GMT

Hi @Char03

Yes, please call either 150 or 0800 079 8586 and the team will be happy to help 🙂

Leanne.