topic Re: Upgrade in Orders

Upgrade

KimCass — Sat, 31 Dec 2022 12:21:51 GMT

Hello,

My current contract is due to end on the 16th January 2023.

I went through the process to upgrade but there were a few issues. The £30 upfront payment was taken but I haven’t received any confirmation. I still have a message on my account asking me to upgrade.

Is there any way to check that the upgrade was successful?

Thank you in advance.

Re: Upgrade

Leanne_T — Sat, 31 Dec 2022 12:42:45 GMT

Hi @KimCass

Thanks for coming here 🙂

When did you place the order?

Speak soon.

Leanne.

Re: Upgrade

KimCass — Sat, 31 Dec 2022 18:52:52 GMT

Hi Leanne,

Thank you for replying- I placed the order last night (Friday 30th).

Best wishes,
Kim

Re: Upgrade

Leanne_T — Sun, 01 Jan 2023 07:47:10 GMT

Thanks @KimCass

If you have not received any confirmation over the next few days, please call us on 150 and the team will check this has been processed for you 🙂

Leanne.

Re: Upgrade

KimCass — Sun, 01 Jan 2023 21:32:52 GMT

Thank you Leanne.

I didn’t want to risk putting the order through again in case I end up with 2 phones/monthly bills.

Nothing so far, but it is New Years. Hopefully I will hear something when everyone is back at work.

Best wishes,
Kim