topic Re: I have not received the order in Orders

I have not received the order

amaliamaria1408 — Wed, 28 Dec 2022 12:31:44 GMT

Hi ! on December 13, I ordered two phones and they didn't arrive! what happens?

Katie_B — Wed, 28 Dec 2022 13:34:49 GMT

Did you receive any notification that the phones were out for delivery?

What phones did you order?

Katie

amaliamaria1408 — Wed, 28 Dec 2022 15:01:35 GMT

Two iPhone 14 Pro Max phones, on December 13

Katie_B — Wed, 28 Dec 2022 13:44:10 GMT

Thanks for confirming @amaliamaria1408.

What colour and memory size?

Speak soon,

Katie

amaliamaria1408 — Wed, 28 Dec 2022 15:01:23 GMT

iPhone 14 Pro Max 5G 256GB Silver , both the same

Katie_B — Wed, 28 Dec 2022 13:58:05 GMT

Hi @amaliamaria1406.

I have checked and it shows as available to order to expect despatch within 14 days.

With Christmas being a bank holiday I would recommend allowing a few extra days, if you still then have had no update please get in touch.

Katie

amaliamaria1408 — Wed, 28 Dec 2022 15:01:08 GMT

I called them, but they don't give me any answer, they make me wait and then hang up, how many days should I wait?

Katie_B — Wed, 28 Dec 2022 14:06:23 GMT

Did our customer care team confirm your order?

If your order is being processed you will receive an update when your order is ready for delivery.

Katie

amaliamaria1408 — Wed, 28 Dec 2022 15:00:54 GMT

it is confirmed, I also have the order number

Katie_B — Wed, 28 Dec 2022 14:59:17 GMT

Hi @amaliamaria14068.

In this case I would recommend waiting for an update from DPD once your phone has been despatched.

Katie