topic Why Can’t I Find my order? in Orders

Why Can’t I Find my order?

etcnel — Wed, 28 Dec 2022 11:38:48 GMT

I ordered a new phone and upgraded my monthly package but despite getting an email telling me my new device is covered by a warranty I have received no other confirmation of the order and when I try to track it with an order number I am told there is no order. There is no where to check “orders” on the app (as far as I can see) so how do I find out if the phone is actually ordered? Thank you

Re: Why Can’t I Find my order?

Katie_B — Wed, 28 Dec 2022 13:22:26 GMT

Hello @etcnel.

How did you place your order?

Have you also been able to check your Spam/Junk folders?

Katie

Re: Why Can’t I Find my order?

etcnel — Wed, 28 Dec 2022 19:35:52 GMT

Checked spam…nothing.

I ordered it through the EE website. I upgraded my package to include the phone

Worried I’m gonna be paying the increased package and not get the phone. Was given an order number but can’t track it

N

Sent from my iPad

Re: Why Can’t I Find my order?

Christopher_G — Thu, 29 Dec 2022 08:39:55 GMT

What did you order and when did you order it, @etcnel?

Chris