topic Re: Charged in Orders

Charged

lukeevans00 — Wed, 28 Dec 2022 09:23:32 GMT

I have completed an early upgrade and paid £142, this has been taken from my account and another £142 has been held in my account. Should I contact EE to get this cancelled or just wait for it to bounce back

Re: Charged

Chris_B — Wed, 28 Dec 2022 09:47:20 GMT

@lukeevans00 the £142 is what you paid to early upgrade this will show on your account.

Re: Charged

lukeevans00 — Wed, 28 Dec 2022 10:48:18 GMT

In total my bank balance has gone down £284, however the second £142 is saying pending

Re: Charged

Katie_B — Wed, 28 Dec 2022 11:06:30 GMT

Hello @lukeevans00.

When did you process the early upgrade?

Speak soon,

Katie.

Re: Charged

lukeevans00 — Wed, 28 Dec 2022 11:17:39 GMT

This was processed on 24/12/22

Re: Charged

Katie_B — Wed, 28 Dec 2022 11:23:40 GMT

Thanks for getting back to me @lukeevans00.

I would recommend getting in touch with our customer care team who can check this over for you.

Katie 🙂