topic Re: Hello in Orders

Hello

MrTony1 — Wed, 28 Dec 2022 10:49:33 GMT

What a waste of time this company is I have been waiting for my new sim card for two weeks now and still no sim and when you call them all the say is the sim is on it's way telling you a load of rubbish I have tried to track it but no joy I think I will be leaving them

Re: Hello

Katie_B — Wed, 28 Dec 2022 11:09:06 GMT

Hi @MrTony1.

I am sorry to hear your SIM has still not been received.

When was the last call to our customer care team?

Do you live near a local EE Store?

Speak soon,

Katie 🙂

Re: Hello

MrTony1 — Wed, 28 Dec 2022 11:15:57 GMT

Hello Katie I called them on the 16th of December and then said that royal mail was delivering and now there saying that dpd are delivering it

Re: Hello

Katie_B — Wed, 28 Dec 2022 11:30:39 GMT

Hi @MrTony1.

Thanks for getting back to me.

Do you have a local EE Store close by?

Katie 🙂

Re: Hello

MrTony1 — Wed, 28 Dec 2022 11:33:08 GMT

Yes I do but I don't have any ID and I called the customer care team on the 22nd of December as well I'm not happy at all I'm thinking of cenceling my bill but I'm paying for a phone that I can't use I see it pointless

Re: Hello

Katie_B — Wed, 28 Dec 2022 11:34:15 GMT

I completely understand @MrTony1.

When you have a moment please check your community inbox.

Kaite.