https://community.ee.co.uk/t5/Orders/Upgrade-Issue/m-p/1214097#M64370 <P>Currently feel a little bit left in the dark over an ungrade I ordered on 22nd Dec.</P><P>Whilst understanding why I won't have received my new handset that's pretty obvious why I do have concerns about the fact when I check my account upgrades are still being offered on my contract even though I have selected and paid for a new phone contract?</P><P>I have received an initial we have your order email and have an order number. The order number when I attempt to tract says we can't provide any update and to wait for an EE or DPD email.</P><P>I just want to make sure my order/upgrade is received and i fully appreciate the delay due to Christmas regarding getting the handset out, I would be completely fine if I had an update to say the order would be out for delivery in 2 weeks I just need to know it's being actioned.</P><P>Anyone else in a similar boat? P.s. remind me to never upgrade over Christmas time!</P><P>&nbsp;</P> Wed, 28 Dec 2022 10:56:45 GMT JSRR 2022-12-28T10:56:45Z https://community.ee.co.uk/t5/Orders/Upgrade-Issue/m-p/1214097#M64370 <P>Currently feel a little bit left in the dark over an ungrade I ordered on 22nd Dec.</P><P>Whilst understanding why I won't have received my new handset that's pretty obvious why I do have concerns about the fact when I check my account upgrades are still being offered on my contract even though I have selected and paid for a new phone contract?</P><P>I have received an initial we have your order email and have an order number. The order number when I attempt to tract says we can't provide any update and to wait for an EE or DPD email.</P><P>I just want to make sure my order/upgrade is received and i fully appreciate the delay due to Christmas regarding getting the handset out, I would be completely fine if I had an update to say the order would be out for delivery in 2 weeks I just need to know it's being actioned.</P><P>Anyone else in a similar boat? P.s. remind me to never upgrade over Christmas time!</P><P>&nbsp;</P> Wed, 28 Dec 2022 10:56:45 GMT https://community.ee.co.uk/t5/Orders/Upgrade-Issue/m-p/1214097#M64370 JSRR 2022-12-28T10:56:45Z https://community.ee.co.uk/t5/Orders/Upgrade-Issue/m-p/1214101#M64373 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3324720">@JSRR</a>.&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>The contract within your My EE account won't update until your new phone is on it's way to you.&nbsp;</P> <P>If you wish for confirmation that your order has been received by our customer care team please give us a call on 150.</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 28 Dec 2022 11:13:02 GMT https://community.ee.co.uk/t5/Orders/Upgrade-Issue/m-p/1214101#M64373 Katie_B 2022-12-28T11:13:02Z