topic Re: Diabolical - Customer service in Orders

Diabolical - Customer service

chalkj — Tue, 27 Dec 2022 17:16:34 GMT

So I'm torn with EE, I order the phone on line, DPD lose the phone - really! after a nightmare of calls eventually EE sorted it out - cancelled my phone on-line and enabled me to go instore instead. However I've still not received my refund of paying £50 twice upfront fee.. This is not a great customer experience..

Re: Diabolical - Customer service

Chris_B — Tue, 27 Dec 2022 17:39:06 GMT

@chalkj Refunds take from between 5-10 working days. It’s also Christmas so it might take a bit longer.

Re: Diabolical - Customer service

Christopher_G — Wed, 28 Dec 2022 08:26:43 GMT

Sorry to hear about the problems with your order, @chalkj.

If it's been longer that the timescale @Chris_B mentioned, I would suggest speaking to our Mobile Care team again about this.

Chris