topic Re: Where's my phone in Orders

Where's my phone

Dpay — Tue, 27 Dec 2022 15:21:13 GMT

Upgraded 21Dec22, and got conf email saying usually dispatched within 1 working day. Just tried to track the order but no info. Where can I get info on my order? I expected it last week.

Re: Where's my phone

WWoo1 — Tue, 27 Dec 2022 16:31:53 GMT

Same has happened to me, got confirmation email and haven’t heard anything else 🤷🏻‍♀️

Re: Where's my phone

Chris_B — Tue, 27 Dec 2022 17:43:18 GMT

@Dpay @WWoo1 What phone ? What colour? And what storage size ?

Re: Where's my phone

WWoo1 — Tue, 27 Dec 2022 17:45:29 GMT

Mines an iPhone 14 midnight 128gb

Re: Where's my phone

Katie_B — Wed, 28 Dec 2022 08:22:56 GMT

Hi @WWoo1.

Thanks for confirming.

This phone is still showing as in stock.

I would recommend giving us a call so our customer care team can look into this further for you.

Katie 🙂

Re: Where's my phone

Dpay — Sun, 01 Jan 2023 13:39:52 GMT

Samsung galaxy s22 ultra 256 black. Since my message I contacted dpd who told me to contact ee and to ask ee to open a case with dpd as it is lost. I did that 3 days ago and still no word on my phone.

Re: Where's my phone

Katie_B — Tue, 03 Jan 2023 08:00:08 GMT

Good morning @Dpay.

Welcome to the EE Community.

Since your last post have you received any further update?

Katie

Re: Where's my phone

Dpay — Tue, 03 Jan 2023 12:19:37 GMT

Unfortunately I have received no further communication from ee as yet. I don’t even know if ee opened a case with dpd. Would appreciate if someone can check what is happening

Re: Where's my phone

Katie_B — Tue, 03 Jan 2023 12:24:27 GMT

I completely understand @Dpay.

When you have a moment please check your private messages.

Katie

Re: Where's my phone

vampvision — Wed, 25 Jan 2023 17:45:27 GMT

I have also not received my Samsung Galaxy S22 ordered last week, confirmed by email - no info online about delivery. There's quite a worrying theme going on here!

Re: Where's my phone

Katie_B — Wed, 25 Jan 2023 17:46:56 GMT

Hello @vampvision.

Welcome to the community.

Please could you confirm the colour and memory size you ordered?

Katie

Re: Where's my phone

vampvision — Sun, 29 Jan 2023 16:26:49 GMT

It was only available in black: and it was the 256GB

Re: Where's my phone

Katie_B — Mon, 30 Jan 2023 08:13:53 GMT

Thanks for getting back to me @vampvision.

The currently guidance for the Samsung S22 Black in 256GB is available to order and to expect despatch within 7 days.

If you have waited over the 7 days please give us a call so our customer care team can chase this further.

Katie

Re: Where's my phone

vampvision — Mon, 30 Jan 2023 10:13:01 GMT

Ordered on 18/1/23 so 12 days now. I'll contact by phone.

Re: Where's my phone

Katie_B — Mon, 30 Jan 2023 10:14:12 GMT

Please be sure to keep us updated @vampvision.

Katie

Re: Where's my phone

Precaution — Wed, 22 Feb 2023 11:07:03 GMT

Ordered 20th of feb, got confirmation email but have had no updates. Zfold 4 256gb Phantom black. I have tried tracking my order and still unable to see where my phone is. Could someone please update me as to when the 1 day delivery is meant to happen?

Re: Where's my phone

Leanne_T — Wed, 22 Feb 2023 11:46:52 GMT

Hi @Precaution

Thanks for coming here.

Did you upgrade or take out a new contract?

Speak soon 🙂

Leanne.

Re: Where's my phone

HT8814 — Thu, 23 Feb 2023 08:22:47 GMT

Ordered 21st Feb, got a confirmation email to say will be dispatched in 1 day and also haven't heard anything. I have tried to track the order and it comes up with an error message. This was an early upgrade. Have paid an upfront cost for the phone too. Any ideas on what the issue is as I don't appear to be the only one.

Re: Where's my phone

Leanne_T — Thu, 23 Feb 2023 08:24:27 GMT

Hi @HT8814

Which model phone, including size and colour have you ordered?

Has your plan changed in your My EE?

Leanne.

Re: Where's my phone

HT8814 — Thu, 23 Feb 2023 08:27:36 GMT

Iphone 12 (blue) . Nothing on my plan has changed. It just shows another error message saying "Sorry, we were unable to complete your request right now. Please try again later"