topic Re: Wrong number input in Orders

Wrong number input

Jodymiles — Fri, 23 Dec 2022 16:21:03 GMT

I ordered a new phone yesterday as mine won’t take calls. Got the confirmation email said will text when ready to collect then noticed I put 2 digits wrong way round. How will I know when it’s ready I can not call ee as phone won’t work and online chat couldn’t help

Re: Wrong number input

Chris_B — Fri, 23 Dec 2022 16:30:44 GMT

@Jodymiles Online chat can help as they are customer service but via a chat service. If you don’t want to try online chat you’ll have to call customer services via a device phone.

Re: Wrong number input

Jodymiles — Fri, 23 Dec 2022 16:36:59 GMT

I was talking to online chat for 40 mins last night going round in circles and they ended saying nothing they can do to help me as they don’t see orders till I collected it.

Re: Wrong number input

Leanne_T — Sat, 24 Dec 2022 08:04:30 GMT

Hi @Jodymiles

Thanks for coming here.

If you give us a call on 150 or 0800 079 8586, the team will certainly see if this can be changed for you.

Also, if you download the DPD app and enter the email address and postcode of the delivery address this will show when the device has been delivered, you can then contact the store to arrange collection.

Leanne 🙂

Re: Wrong number input

Jodymiles — Sat, 24 Dec 2022 10:36:35 GMT

Thank you for your help will try that now.

so hard when I can not make out going calls. Thank you for you help x

Re: Wrong number input

Leanne_T — Sat, 24 Dec 2022 11:16:51 GMT

Hope you get the phone soon @Jodymiles

Leanne 🙂

Re: Wrong number input

Jodymiles — Sat, 24 Dec 2022 11:19:48 GMT

Thanks the tracking doesn’t work without tracking number. On call with ee but been on hold 40 mins and well I guess nothing more I can do. Will just have to keep going to store till it arrives. I’m so dumb sometimes fancy getting 2 digit wrong way round lol 😂

Re: Wrong number input

Leanne_T — Sat, 24 Dec 2022 11:21:23 GMT

It's easily done @Jodymiles

Thanks for calling, I hope you get this sorted 🙂

Leanne.