topic Re: No email after live chat order in Orders

No email after live chat order

Dlgs87 — Thu, 22 Dec 2022 11:47:06 GMT

I placed an order last night via live chat for a new device as joining from BT but haven’t received a conformation email only thing i have is the screen share email that says status confirmed,

when rang last night to get email was being transferred to tech then the lines closed as was 9pm

order has been confirmed over phone but still no email

Re: No email after live chat order

Jon_K — Thu, 22 Dec 2022 13:30:15 GMT

Hi @Dlgs87.

Can you check your junk/spam emails?

Were you given an estimated delivery timescale?

Jon

Re: No email after live chat order

Dlgs87 — Thu, 22 Dec 2022 13:32:54 GMT

Hiya @Jon_K

I have checked all emails folders and nothing

got told could be 23rd or the 28th dec

just seen on website now saying dispatched with in 28days rang customer service and they can’t help me with a time frame or the order ref

Re: No email after live chat order

Jon_K — Thu, 22 Dec 2022 14:42:53 GMT

What did you order, @Dlgs87?

Our customer care team can usually update you on the order.

Jon

Re: No email after live chat order

Dlgs87 — Thu, 22 Dec 2022 14:45:33 GMT

Samsung zflip4 blue 128gb

Re: No email after live chat order

Jon_K — Thu, 22 Dec 2022 15:16:27 GMT

Thanks @Dlgs87.

As soon as it's ready to be delivered you'll get a text from DPD.

If you haven't got it by the 28th, I'd recommend getting back in touch with customer care and they should then be able to provide an update.

Jon

Re: No email after live chat order

Dlgs87 — Thu, 22 Dec 2022 21:10:51 GMT

Have had the email to say my phone is on the way with my plan details and the expected delivery date, but on the email it only had my account number there no order number for tracking nor anything from dpd was told on phone it was done for next day delivery is this common practice as they changed my phone memory size as original was out of stock so it classed as additional line.
will I still get it on the delivery of next day?

Re: No email after live chat order

Chris_B — Thu, 22 Dec 2022 21:15:11 GMT

@Dlgs87 It’s not classed as an additional line you took out an additional line. Are you already an EE customer? Did you want to upgrade? Because this isn’t an upgrade it’s a 2nd line on your account.

Re: No email after live chat order

Dlgs87 — Thu, 22 Dec 2022 21:23:14 GMT

@Chris_B @It was amended order but had to do it as 2nd line before cancelling original.

I am joining from Bt mobile so I have a new account with EE which is on my it’s on it’s way email but no order ref for tracking and nothing from dpd to say it be with me tomorrow

Re: No email after live chat order

James_B — Fri, 23 Dec 2022 08:18:56 GMT

Hi @Dlgs87,

Welcome to the EE Community. 🙂

If your phone is going to be delivered today, you should receive a text from DPD before 11am.

James

Re: No email after live chat order

Dlgs87 — Fri, 23 Dec 2022 11:22:16 GMT

@James_B have been informed it being delivered to store which I didn’t ask for and my id out of date so can’t be accepted

not sure what to do now

Re: No email after live chat order

Jon_K — Fri, 23 Dec 2022 12:03:33 GMT

Hi @Dlgs87.

Do you have the DPD app to track and divert it?

How were you notified about the store delivery?

Jon

Re: No email after live chat order

Dlgs87 — Fri, 23 Dec 2022 12:05:59 GMT

@Jon_K nope not had anything from dpd and it was CS who told me as i rang to get a tracking number

Re: No email after live chat order

Jon_K — Fri, 23 Dec 2022 13:40:10 GMT

Thanks @Dlgs87.

I'd recommend getting in touch with the store to see what they would do with your ID in this instance.

The order will come from DPD and you should be notified when it's coming.

Jon