topic Re: New monthly SIM order in Orders

New monthly SIM order

AdrianV — Wed, 21 Dec 2022 13:22:55 GMT

Hi Team,

I have placed an order (xkoxxxxxxxxx) for a new SIM contract (24m) on the 19th of December.

While I have the order and direct debit confirmation, I do not have a NEW SIM order delivery confirmation (I cannot use EE's Order Tracking service as that's reserved only for device orders).

Could you please confirm that the new monthly contract SIM is being delivered (as it's getting close to the 48h timeframe and I still don't have an update) or do I have to order the new SIM?

NOTE: I am a new customer coming from Vodafone and I have purchased a deal that was on the BT's Mobile page (which then transferred me to EE for completing the purchase).

Regards,

Adrian V

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: New monthly SIM order

James_B — Wed, 21 Dec 2022 15:03:47 GMT

Hi @AdrianV,

Welcome to the EE Community. 🙂

Sorry, SIM cards are sent via standard post and can't be tracked.

Please allow 2-5 working days for it to arrive.

Thanks

James

Re: New monthly SIM order

AdrianV — Wed, 21 Dec 2022 15:29:48 GMT

Hi James,

Thank you for the quick reply and duly noted.

Post can be resolved.

Regards,

Re: New monthly SIM order

James_B — Wed, 21 Dec 2022 15:48:44 GMT

No problem @AdrianV

James