topic Re: new order in Orders

new order

Jimmymac75 — Wed, 21 Dec 2022 11:06:53 GMT

I was wondering if anyone could advise. My old google pixel died, so I went on EE to see what my options were, and found I was ready for a free upgrade. I ordered a new Pixel, received a confirmation email, and hat was all that has happened, I cant track my order as when I try on the EE, put in my confirmation code and email, it always fails... I cant track through texts as I don't have a phone, any advice much appreciated.

Re: new order

Katie_B — Wed, 21 Dec 2022 11:27:02 GMT

Hello @Jimmymac75.

Thanks for upgrading with us.

Was it the Pixel 7 or Pixel 7 Pro?

What colour and memory size did you go for?

Speak soon,

Katie 🙂

Re: new order

Jimmymac75 — Wed, 21 Dec 2022 11:29:07 GMT

Hi Katie 🙂 Pixel 7 pro obsidian 128 g

Re: new order

Katie_B — Wed, 21 Dec 2022 11:58:18 GMT

Thanks for getting back to me @Jimmymac75.

This is showing as in stock.

Could you please confirm when you placed your order?

Katie.

Re: new order

Jimmymac75 — Wed, 21 Dec 2022 12:02:53 GMT

I made the order at 1645 on the 19th, I can provide order number too 🙂

Re: new order

Katie_B — Wed, 21 Dec 2022 12:44:28 GMT

Thanks @Jimmymac75.

I would recommend giving us a call so our customer care team can chase this further.

Katie 🙂

Re: new order

Jimmymac75 — Wed, 21 Dec 2022 12:52:07 GMT

Will do when I get a moment.

Re: new order

Katie_B — Wed, 21 Dec 2022 12:53:13 GMT

Please keep us updated @Jimmymac75.

Katie 🙂