topic Re: New order tracking in Orders

New order tracking

Murdyindy — Mon, 19 Dec 2022 20:34:21 GMT

Hello I ordered a new phone on Saturday and have only received an email with the order number and nothing else. It’s not showing tracking info yet. I assumed it would be delivered within 24 hours. Starting to panic now as I wanted it In time for Xmas. Any advice ?

Re: New order tracking

Northerner — Mon, 19 Dec 2022 21:07:57 GMT

Hi @Murdyindy

What device did you order?

If an iPhone 14 try search the forum.

Thanks

Re: New order tracking

Murdyindy — Tue, 20 Dec 2022 06:52:43 GMT

It was an iPhone 13. So just assumed there wouldn’t be much issue with that ?

Re: New order tracking

James_B — Tue, 20 Dec 2022 07:59:42 GMT

Hi @Murdyindy,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

James

Re: New order tracking

Murdyindy — Tue, 20 Dec 2022 09:25:42 GMT

Hi James

it was the 128gb in the blue colour?

Re: New order tracking

James_B — Tue, 20 Dec 2022 09:38:28 GMT

Hi @Murdyindy,

I've checked and that model is showing as in stock.

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James