topic Credit check for 5G plan upgrade from pre payment. in Orders

Credit check for 5G plan upgrade from pre payment.

Evgeny_A — Sun, 18 Dec 2022 16:01:27 GMT

Hi,

I am a EE mobile customer for 3 years. An recentrly moved my broadband from BT to EE (was 3years on BT same address).

I decided to switch from pre-Payment plan to G5 contract and did not pass credit check (according to shop assistent). It is not critical to switch but curious why I got rejected?

I've got high credit scode in all agencies (tracking it), credit card with big limit, few direct debits from my account, regular high imcome, never missed a payment. I'be on presettlement status for 5 years.

Any ideas?

Re: Credit check for 5G plan upgrade from pre payment.

Northerner — Sun, 18 Dec 2022 17:51:13 GMT

Hi @Evgeny_A

You won't be told or find out.

EE have their criteria, simple as.

Thanks

Re: Credit check for 5G plan upgrade from pre payment.

KyleA — Wed, 21 Jun 2023 23:02:09 GMT

You won’t be told or find out, simple as.
So rude and abrupt