topic Re: Double Billed in Orders

Double Billed

OllieF1 — Sat, 17 Dec 2022 12:39:47 GMT

Hi, Ive ordered a iPhone 14 pro max online and the connection was interupted during the payment process. It has taken the money from my account but said error ordering the phone so I order it again. I was just wondering if it has ordered 2 phones or If I can get my money back

Re: Double Billed

James_B — Sat, 17 Dec 2022 15:05:12 GMT

Hi @OllieF1,

Welcome to the EE Community. 🙂

Are both payments showing as completed or is one pending?

James

Re: Double Billed

OllieF1 — Sat, 17 Dec 2022 17:08:31 GMT

Hi,

Both of the payments are still pending

Re: Double Billed

James_B — Sun, 18 Dec 2022 08:48:42 GMT

Hi @OllieF1,

How many order confirmation emails have you received?

James

Re: Double Billed

OllieF1 — Sun, 18 Dec 2022 15:12:52 GMT

Hi, I have only got 1 email confirmation

Re: Double Billed

James_B — Sun, 18 Dec 2022 15:16:07 GMT

Hi @OllieF1,

That should mean that only one order has been completed and your bank will return the unsuccessful pending payment to your balance soon.

James

Re: Double Billed

OllieF1 — Sun, 18 Dec 2022 15:27:52 GMT

Ok thank you

Re: Double Billed

James_B — Sun, 18 Dec 2022 15:49:53 GMT

No problem @OllieF1 🙂

James