topic Order status in Orders

Order status

Ginge07 — Fri, 16 Dec 2022 15:42:38 GMT

Order upgrade phone/plan on the 14th Dec, received confirmation via email and on the EE app as I can see new billing price. Got text asking to rate delivery by DPD but never actually got delivery. When I input order details to track, comes back with an error. how do I get this resolved to see where my device is that I'm paying for??

Re: Order status

Katie_B — Fri, 16 Dec 2022 15:48:12 GMT

Good afternoon @Ginge07.

Thanks for ordering with us.

When did the app update with your new price plan?

Katie.

Re: Order status

Ginge07 — Fri, 16 Dec 2022 16:04:34 GMT

Notice it had update today when I recieved notification of statement ready. May have been yesterday but noticed it in the app today.

Re: Order status

Katie_B — Fri, 16 Dec 2022 16:18:33 GMT

Thanks for confirming @Ginge07.

I'd recommend giving us a call on 150 so our customer care team can chase this for you.

Katie 🙂