topic Re: Tracking Upgraded Sim Card Order in Orders

Tracking Upgraded Sim Card Order

Bazzle42 — Fri, 16 Dec 2022 11:58:58 GMT

Hi There

I have tried to track my order but it says that it cannot show the details right now. Can you confirm if the order is being processed and when I am likely to receive the upgraded Sim Card?

Please advise if you need any further details.

Kind Regards

xxxxx xxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Tracking Upgraded Sim Card Order

Northerner — Fri, 16 Dec 2022 12:08:03 GMT

Hi @Bazzle42

When did you order the SIM?

Is it PAYG or pay monthly contract?

It maybe stuck in the post somewhere.

Thanks

Re: Tracking Upgraded Sim Card Order

Bazzle42 — Fri, 16 Dec 2022 12:14:18 GMT

I placed the order on 12th December and it is on a pay monthly contract.

Kind Regards

Re: Tracking Upgraded Sim Card Order

Leanne_T — Fri, 16 Dec 2022 12:33:38 GMT

Hi @Bazzle42

Thanks for posting 🙂

SIM Orders can take 2-5 working days to be delivered to you by Royal Mail.

If you have no SIM after this time frame please call us on 0800 079 8586.

Leanne 🙂

Re: Tracking Upgraded Sim Card Order

Bazzle42 — Fri, 16 Dec 2022 13:42:12 GMT

Many thanks for your response, much appreciated. I will see what happens by the early part of next week and go from there and who knows, I might even get through to speak to you. 🙂

Kind Regards

Re: Tracking Upgraded Sim Card Order

Leanne_T — Fri, 16 Dec 2022 13:46:50 GMT

Hi @Bazzle42

Let me know how you get on 🙂

Leanne.

Re: Tracking Upgraded Sim Card Order

Bazzle42 — Thu, 22 Dec 2022 13:42:17 GMT

Hi Leanne

All sorted, a replacement Sim is in the post. I thought that when I upgraded, a new sim card would be automatically sent out instead of just the package being amended. 🙂

Many thanks for your help and have a brilliant Christmas and New Year.

Kind Regards

Re: Tracking Upgraded Sim Card Order

James_B — Thu, 22 Dec 2022 13:44:10 GMT

Thanks for the update @Bazzle42

Have a great Christmas too. 🙂

James