topic Re: Delivery in Orders

Delivery

Cheree27 — Fri, 16 Dec 2022 09:35:23 GMT

I have not yet received a text messages regarding my order? I received an email saying m order is on its way look out for a text with delivery updates but still as of yet haven’t received a text.. I placed my order on the 12th December

Re: Delivery

Cheree27 — Fri, 16 Dec 2022 09:37:22 GMT

Please can someone tell me how to live chat with customer services???

Re: Delivery

Leanne_T — Fri, 16 Dec 2022 10:12:02 GMT

Hi @Cheree27

Thanks for coming here.

Which model device did you order, including size and colour?

Leanne 🙂

Re: Delivery

Cheree27 — Fri, 16 Dec 2022 11:13:52 GMT

Hi 👋 the device I ordered was Nintendo lite in turquoise

Re: Delivery

Leanne_T — Fri, 16 Dec 2022 11:28:23 GMT

Thanks @Cheree27

If you give us a call on 150, the team can check the order has been processed and give you an update 🙂

Leanne.

Re: Delivery

daveltm — Fri, 16 Dec 2022 11:56:55 GMT

I’m the same with my order!

Got confirmation it was finally dispatched yesterday and I’d receive a text with delivery and tracking details from DPD and nothing!

👀

Re: Delivery

Leanne_T — Fri, 16 Dec 2022 12:00:39 GMT

Hi @daveltm

If you download the DPD app and enter the email address and postcode, this will show you any deliveries scheduled.

DPD will be in touch to arrange delivery.

Leanne 🙂

Re: Delivery

Cheree27 — Fri, 16 Dec 2022 12:05:52 GMT

Hi I’ve now resolved my problem. This is because they do not have your item
in stock unfortunately. They still take your payments and place your order
though which is silly. I had to call customer services and cancel my order
and order a different product

Re: Delivery

Leanne_T — Fri, 16 Dec 2022 12:29:44 GMT

Sorry to hear this @Cheree27

Thanks for letting us know.

Leanne.