topic Re: Update on delivery in Orders

Update on delivery

davis887 — Thu, 15 Dec 2022 17:44:25 GMT

No update on new phone order

Re: Update on delivery

Northerner — Thu, 15 Dec 2022 18:03:44 GMT

Hi @davis887

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Update on delivery

davis887 — Thu, 15 Dec 2022 18:19:07 GMT

Logged in and put in order number, saying can't be accessed???

It's only two day but just wanted update!!

Re: Update on delivery

Christopher_G — Thu, 15 Dec 2022 18:54:45 GMT

What did you order and when did you order it, @davis887?

We'll take a look at stock levels.

Chris

Re: Update on delivery

davis887 — Thu, 15 Dec 2022 19:00:03 GMT

Ordered iPhone 13 on Tuesday, I know it's only two days but no update from EE or DPD?

Re: Update on delivery

Christopher_G — Fri, 16 Dec 2022 08:15:56 GMT

Which colour and memory size did you choose, @davis887?

Chris

Re: Update on delivery

davis887 — Fri, 16 Dec 2022 08:23:41 GMT

It was a blue iphone 13- 128gb👍

Re: Update on delivery

Christopher_G — Fri, 16 Dec 2022 08:26:21 GMT

Thanks @davis887

I've checked and the item is in stock and expected to be dispatched within one day. If you don't hear anything this morning, I'd suggest speaking to our Mobile Care team, just to double check the order.

Chris

Re: Update on delivery

davis887 — Fri, 16 Dec 2022 08:27:53 GMT

Is that my order specifically dispatched today?

Re: Update on delivery

Christopher_G — Fri, 16 Dec 2022 08:39:33 GMT

No, just deliveries of that model in general, @davis887.

Since it's already been a couple of days, it might actually be worth calling the Mobile Care team this morning to check it.

Chris