topic Re: Has my upgrade happened? in Orders

Has my upgrade happened?

dgrfrdsf — Thu, 15 Dec 2022 01:07:53 GMT

I upgraded today on my upgrade date, after bright messages on the screen telling me I could have a free upgrade. I selected the 14 pro, and got a confirmation email with order number. When I log into the app it says thanks for your recent upgrade. I go to track the order and it says error no information available.. The desktop site says no upgrade available. I havent had any follow up emails. It seems odd nothing else has been issued and I dont know if this device is coming or not? any ideas

Re: Has my upgrade happened?

Northerner — Thu, 15 Dec 2022 08:06:15 GMT

Hi @dgrfrdsf

For that device it's likely going to be January before you receive it. Try searching the forums there are loads of threads on the delay issues outside of EE control.

Thanks

Re: Has my upgrade happened?

Jon_K — Thu, 15 Dec 2022 08:16:22 GMT

Hi @dgrfrdsf.

Which colour and memory size iPhone 14 Pro did you order?

Jon