topic Re: Upgrade payment taken but no further contact?? in Orders

Upgrade payment taken but no further contact??

Foundationsmcr — Wed, 14 Dec 2022 19:42:13 GMT

Hi there, I ordered an upgrade online yesterday, made a payment which has left my bank, but I've received no further emails or details from EE. I'm concerned something has gone wrong.

Please help

Re: Upgrade payment taken but no further contact??

Niallls — Wed, 14 Dec 2022 22:58:43 GMT

Exact situation I am in too. EE are pretty good when it comes to keeping you updated with tracking but now I'm worried something has gone wrong?

Re: Upgrade payment taken but no further contact??

Katie_B — Thu, 15 Dec 2022 08:11:43 GMT

Good morning @Foundationsmcr and @Niallls.

Thanks for upgrading with us.

Could you confirm if you both have received a confirmation email?

If you could also confirm what you ordered that would be great so I can help further.

Katie 🙂

Re: Upgrade payment taken but no further contact??

Niallls — Thu, 15 Dec 2022 08:18:28 GMT

@Katie_B Good morning.

I got a confirmation, I ordered a z fold 4 in black with 256 gigs of storage.

Re: Upgrade payment taken but no further contact??

Katie_B — Thu, 15 Dec 2022 08:26:15 GMT

Hi @Niallls.

As you received confirmation I would expect you should hear something today regarding delivery. The phone is in stock and states to expect despatch within one day.

If you don't hear anything by the end of today please come back and let us know.

Katie 🙂