topic Re: Refund from cancellation in Orders

Refund from cancellation

kevneill75 — Thu, 15 Dec 2022 06:07:01 GMT

Can anyone tell me when I should expect a refund from a cancelled order?

It seems EE have taken money from my account for a mobile phone contract which was going to be started after I cancelled the order. I would have expected that this would have been voided straight away but this has yet to happen.

I have been with EE for the past several months with no issues to which I use their broadband service so wasn't expecting ang hassle but it seems they have chosen not to refund this money to me.

Re: Refund from cancellation

Chris_B — Thu, 15 Dec 2022 07:32:56 GMT

@kevneill75 It takes anywhere from 5-10 working days to be refunded.

Re: Refund from cancellation

Leanne_T — Thu, 15 Dec 2022 09:21:40 GMT

Hi @kevneill75

Thanks for coming here.

When was the order cancelled?

Speak soon 🙂

Leanne.