https://community.ee.co.uk/t5/Orders/Upgrade-returned-by-DPD/m-p/1210107#M63794 <P>I ordered an upgrade 2 weeks ago and after tracking it via DPD it now says they are returning it to EE. I know I need to phone 150 to sort it but was unsure which options to choose to speak to the right person. Also will I just be able to get the phone redelivered or does the order get cancelled and I have to upgrade again as I ordered during the black Friday sale so the deal I got probably isn't available anymore.</P> Wed, 14 Dec 2022 19:11:14 GMT AL85 2022-12-14T19:11:14Z https://community.ee.co.uk/t5/Orders/Upgrade-returned-by-DPD/m-p/1210107#M63794 <P>I ordered an upgrade 2 weeks ago and after tracking it via DPD it now says they are returning it to EE. I know I need to phone 150 to sort it but was unsure which options to choose to speak to the right person. Also will I just be able to get the phone redelivered or does the order get cancelled and I have to upgrade again as I ordered during the black Friday sale so the deal I got probably isn't available anymore.</P> Wed, 14 Dec 2022 19:11:14 GMT https://community.ee.co.uk/t5/Orders/Upgrade-returned-by-DPD/m-p/1210107#M63794 AL85 2022-12-14T19:11:14Z https://community.ee.co.uk/t5/Orders/Upgrade-returned-by-DPD/m-p/1210196#M63816 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/604645">@AL85</a>.</P> <P>If you follow the options for our billing team, they'll be able to help you.</P> <P>You could try checking the DPD app to see if you order can be redelivered.</P> <P>Jon</P> Thu, 15 Dec 2022 07:56:21 GMT https://community.ee.co.uk/t5/Orders/Upgrade-returned-by-DPD/m-p/1210196#M63816 Jon_K 2022-12-15T07:56:21Z