topic Re: wheres my order in Orders

wheres my order

Chris19661 — Mon, 31 Oct 2022 19:27:17 GMT

hi i ordered a samsung z flip 4 last tuesday had a email saying successful ect and had no other email back or anything to do with DPD do u have any clue on whats going on its been a week this was a contract phone can anyone advise or help me thank you

Re: wheres my order

Leanne_T — Tue, 01 Nov 2022 08:03:49 GMT

Hi @Chris19661

Thanks for coming here.

Which size and colour did you order?

Leanne 🙂

Re: wheres my order

Chris19661 — Tue, 01 Nov 2022 10:27:51 GMT

hello thank you its a samsung z flip 4 size 128GB colour blue

Re: wheres my order

Leanne_T — Tue, 01 Nov 2022 10:56:45 GMT

Hi @Chris19661

This is showing in stock, I would suggest giving us a call to get this looked into.

You can call us from an EE phone on 150 or 0800 956 6000.

Leanne.

Re: wheres my order

Toby37 — Wed, 14 Dec 2022 13:37:04 GMT

I placed an order for an iPhone 14 pro last week it was accepted but I’ve heard nothing since can you tell me where it is please

Re: wheres my order

Leanne_T — Wed, 14 Dec 2022 15:14:49 GMT

Hi @Toby37

Thanks for coming here.

Which model size and colour did you order?

Leanne 🙂

Re: wheres my order

Toby37 — Thu, 15 Dec 2022 10:39:34 GMT

It’s the iPhone 14 pro 128gb black

Re: wheres my order

Leanne_T — Thu, 15 Dec 2022 10:54:46 GMT

Thanks @Toby37

The current guidance is showing 'Usually despatched within 7 days' this is for the iPhone 14 Pro.

Once the order has been dispatched DPD will be in touch to arrange delivery.

Leanne.

Re: wheres my order

Toby37 — Fri, 16 Dec 2022 14:00:02 GMT

Are you able to see if it’s been dispatched yet as it’s been a week since ordered

Re: wheres my order

Leanne_T — Fri, 16 Dec 2022 14:01:12 GMT

Sorry we have no access to orders on the community @Toby37

Please call us on 150 or 0800 079 8586.

Leanne.

Re: wheres my order

Toby37 — Fri, 16 Dec 2022 14:15:05 GMT

Is there a way of live chat as I don’t like to speak on the phone

Re: wheres my order

Leanne_T — Fri, 16 Dec 2022 14:17:13 GMT

You can find all our contact details on the Get in touch page here @Toby37

Leanne 🙂