topic Re: No sim card in Orders

No sim card

sharpzjungle — Tue, 13 Dec 2022 11:12:18 GMT

New phone arrived on Sunday via DPD but no sign of the sim card in the package. Spoke to someone on 150 and he seaid in the 16 years he's worked for EE he's never known them to be sent seperately. Is that correct? thanks

Re: No sim card

Schockwave — Tue, 13 Dec 2022 11:26:11 GMT

Hello @sharpzjungle ,

Welcome to the community,

Do you still have your original SIM card? Then you just need to put that one in, no need for a new SIM card, as it will work.

Re: No sim card

sharpzjungle — Tue, 13 Dec 2022 11:30:16 GMT

Thanks for the reply. This is a new contract, I'm coming over from another network so my old sim won't work. I will be transffering my number but am unable to until I receive the new sim card. Should it have been in the package or will it be a seperate delivery?

Thanks

Re: No sim card

Schockwave — Tue, 13 Dec 2022 11:35:22 GMT

@sharpzjungle , They are normally sent second class post separately if they did not come with the phone, but if you are near an EE store, you can go in there with ID and they can then sort this out for you, or otherwise ring customer service.

Re: No sim card

sharpzjungle — Tue, 13 Dec 2022 11:37:07 GMT

OK thank you, I'll wait another day or two then with the postal issues currently. Cheers

Re: No sim card

Schockwave — Tue, 13 Dec 2022 11:38:42 GMT

@sharpzjungle , do not forget, Postale strikes this week are tomorrow and Thursday, unfortunately.

Re: No sim card

Leanne_T — Tue, 13 Dec 2022 11:43:38 GMT

Hi @sharpzjungle

Thanks for coming here.

Has our mobile care team requested another SIM card to be sent to you? This should have been included with the device for a new contract.

Leanne 🙂

Re: No sim card

sharpzjungle — Tue, 13 Dec 2022 13:08:38 GMT

Hi Leanne

No I have not spoken to them, is that something you can arrange please?

Thanks

Re: No sim card

Schockwave — Tue, 13 Dec 2022 13:37:05 GMT

@sharpzjungle , your would have to speak to them, there is no account access here, there is a free number you can ring to speak to customer service:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: No sim card

Leanne_T — Tue, 13 Dec 2022 13:37:40 GMT

Hi @sharpzjungle

Sorry we have no account access, please call us on 0800 079 8586 and the team will be happy to help 🙂

Leanne.