topic Re: Sim Order in Orders

Sim Order

Trish17 — Thu, 06 Oct 2022 15:58:21 GMT

Hi - I have confirmation of a Sim Order with a Dispatch date of 28-SEP-2022 and have already been billed although I have not yet received the Sim Card. Delivery was supposed to be between 2-3 days. When will this arrive please. I have been unable to contact you via the 150 or EE mobile number.

The Customer Order is: xxxxxxxx and the Account No: xxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Sim Order

Jon_K — Thu, 06 Oct 2022 16:43:12 GMT

Hi @Trish17.

Welcome to the community.

Did you order this online?

If you still don't have a SIM, you could get one from an EE Store and they will be able to register it for you.

Jon

Re: Sim Order

Normi — Mon, 12 Dec 2022 12:17:58 GMT

Hi there, I have ordered an extra sim which still has not arrived.

Re: Sim Order

Katie_B — Mon, 12 Dec 2022 12:35:03 GMT

Good afternoon @Normi.

When did you order the SIM?

Katie 🙂

Re: Sim Order

Normi — Mon, 12 Dec 2022 12:49:25 GMT

Hi Katie,

I ordered the sim on Mon 5th Dec, I was told the sim card will arrive no later then Saturday, but it still ha snot arrived. I made the order via phone to one of your reps.

Re: Sim Order

Katie_B — Mon, 12 Dec 2022 13:16:04 GMT

Thanks for getting back to me @Normi.

Was this a replacement SIM or new line?

Katie.

Re: Sim Order

Normi — Mon, 12 Dec 2022 13:37:51 GMT

It was a new line Katie.

Re: Sim Order

Katie_B — Mon, 12 Dec 2022 13:47:56 GMT

Thanks for confirming @Normi.

I would recommend giving us a call on 0800 956 6000 so our customer care team can chase this for you.

Fingers crossed it's with you soon.

Katie.

Re: Sim Order

Trish17 — Tue, 13 Dec 2022 14:30:37 GMT

I received the Sim quite awhile ago but after I had obtained one from an EE Retail shop.