topic Re: Phone in Orders

Phone

Davo11 — Sun, 11 Dec 2022 16:11:00 GMT

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section

Re: Phone

Leanne_T — Mon, 12 Dec 2022 08:26:19 GMT

Hi @Davo11

Thanks for coming here.

What device have you ordered?

When did you place the order?

Thanks 🙂

Leanne.

Re: Phone

Davo11 — Mon, 12 Dec 2022 12:54:21 GMT

I ordered Samsung z flip4 for my mum******************

[mod edit: please don't post personal details on the forum]

Re: Phone

Davo11 — Mon, 12 Dec 2022 12:47:40 GMT

I placed the order on the 5th or 4th December

Re: Phone

Leanne_T — Mon, 12 Dec 2022 12:55:34 GMT

Hi @Davo11

Thanks for coming back to me.

We have no account access on the community to access the order.

Could you let me know the model size and colour you ordered?

Leanne.

Re: Phone

Davo11 — Mon, 12 Dec 2022 13:42:22 GMT

Samsung galaxy z flip4

Re: Phone

Leanne_T — Mon, 12 Dec 2022 13:59:15 GMT

Hi @Davo11

Which memory size and colour?

Leanne.

Re: Phone

Davo11 — Mon, 12 Dec 2022 14:10:39 GMT

128GB Graphite

Re: Phone

Leanne_T — Mon, 12 Dec 2022 14:15:02 GMT

Thanks @Davo11

This is showing in stock, to get an update, please call us on 150 and the team will be happy to help.

Leanne 🙂

Re: Phone

Davo11 — Mon, 12 Dec 2022 19:07:42 GMT

Why is my order tracking not showing any updates on my delivery

Re: Phone

Leanne_T — Tue, 13 Dec 2022 07:54:07 GMT

Please call us on 150 and the team will be happy to help you with the order and give you an update @Davo11

Leanne 🙂

Re: Phone

anjasola — Tue, 13 Dec 2022 14:12:09 GMT

Did your phone arrive?, I ordered same phone on the 9th and no updates since.

EE usually provide better service.

Re: Phone

Leanne_T — Tue, 13 Dec 2022 14:35:06 GMT

Hi @anjasola

Have you tried downloading the DPD app to see if they have any deliveries scheduled, using the email address and postcode?

Leanne.

Re: Phone

anjasola — Tue, 13 Dec 2022 14:46:50 GMT

Thanks for responding Leanne

I'm putting the delay down to Christmas rush / poor weather conditions..... don't want to download DPD app as EE and DPD usually advise

Re: Phone

Leanne_T — Tue, 13 Dec 2022 14:50:50 GMT

OK @anjasola

If you would like an update please call us on 150.

Leanne 🙂

Re: Phone

anjasola — Tue, 13 Dec 2022 15:35:41 GMT

I'll just wait patiently Leanne 🙂

Re: Phone

Leanne_T — Tue, 13 Dec 2022 15:36:49 GMT

I would advise calling to make sure the order has been processed @anjasola

Leanne 🙂