https://community.ee.co.uk/t5/Orders/ee-friends-and-family-codes-not-working/m-p/1208832#M63668 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3295076">@frosts2005</a>&nbsp; If that tariff already has a discount on it you can not get a 2nd discount on it. &nbsp;It’s one discount per line only. &nbsp; &nbsp; &nbsp;This includes a trade in where you get a discount on that new tariff.&nbsp;</P> Sun, 11 Dec 2022 16:06:13 GMT Chris_B 2022-12-11T16:06:13Z https://community.ee.co.uk/t5/Orders/ee-friends-and-family-codes-not-working/m-p/1208815#M63667 <P>I have tried to use a friends and family code given to me to upgrade my son's sim to a phone contract. I have now tried to use two codes that have been sent to me, but both have not worked. The message that I receive is "this code is not valid with your current selection. Please make sure you meet all the conditions of this promotion". Am I doing something wrong? I have been into a shop to ask, they were not very helpful. I have called 150, they couldn't really help and only suggested to get another code, which I did. Please help! This is becoming very frustrating. James&nbsp;</P> Sun, 11 Dec 2022 15:24:51 GMT https://community.ee.co.uk/t5/Orders/ee-friends-and-family-codes-not-working/m-p/1208815#M63667 frosts2005 2022-12-11T15:24:51Z https://community.ee.co.uk/t5/Orders/ee-friends-and-family-codes-not-working/m-p/1208832#M63668 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3295076">@frosts2005</a>&nbsp; If that tariff already has a discount on it you can not get a 2nd discount on it. &nbsp;It’s one discount per line only. &nbsp; &nbsp; &nbsp;This includes a trade in where you get a discount on that new tariff.&nbsp;</P> Sun, 11 Dec 2022 16:06:13 GMT https://community.ee.co.uk/t5/Orders/ee-friends-and-family-codes-not-working/m-p/1208832#M63668 Chris_B 2022-12-11T16:06:13Z