topic Re: No order details and no way to check. in Orders

No order details and no way to check.

StaceyLouise27 — Fri, 09 Dec 2022 09:45:45 GMT

I have tried the tracking but get "Sorry, we can't show your order details right now."

I have also tried calling customer service but because I am a new pay monthly customer, I do not have a phone number yet so can't get any further than that.

I ordered a Google Pixel 6 128gb Stormy Black

Re: No order details and no way to check.

Christopher_G — Fri, 09 Dec 2022 11:58:36 GMT

Hi @StaceyLouise27

Welcome to the community.

As far as I can see, that model is in stock and usually dispatched within one day. When did you order?

Chris

Re: No order details and no way to check.

StaceyLouise27 — Fri, 09 Dec 2022 12:00:35 GMT

Hi @Christopher_G

I ordered on the 7th and the person on the phone said that I should recieve it next day, which was yesterday, but I did not. I haven't had any more information or updates on it either.

Thanks!

Re: No order details and no way to check.

Christopher_G — Fri, 09 Dec 2022 12:04:57 GMT

It may be worth calling our Mobile Care team to check the order, @StaceyLouise27.

If you call on 0800 956 6000, it shouldn't ask you for a mobile number.

Chris

Re: No order details and no way to check.

Wratten87 — Tue, 28 Feb 2023 15:59:10 GMT

I’m having same trouble as that lady so called the number you put and it asks for a number which I don’t have as I’m not an ee customer currently there’s no one to talk to

kind regards

Re: No order details and no way to check.

Katie_B — Tue, 28 Feb 2023 16:11:05 GMT

Hello @Wratten87.

Please give us a call on 0800 956 6000.

Katie 🙂

Re: No order details and no way to check.

Wratten87 — Tue, 28 Feb 2023 16:14:38 GMT

I did call that number but it just asks me for a phone number I don’t have one
Mel

Sent from my iPhone

Re: No order details and no way to check.

Katie_B — Tue, 28 Feb 2023 16:49:12 GMT

Hi @StaceyLouise27.

Thanks for getting back to me.

I have sent you a private message for more details.

Katie