topic Re: Order Tracking not... tracking in Orders

Order Tracking not... tracking

JSB-5 — Thu, 08 Dec 2022 09:14:43 GMT

Morning

I ordered a new phone on the 6th Dec over the phone and had an email to say thank you for my order but nothing else since. When I go to track my order it comes up in red letters saying can’t do this at that time. Is it possible to track it, please?

Re: Order Tracking not... tracking

James_B — Thu, 08 Dec 2022 11:17:12 GMT

Hi @JSB-5,

Welcome to the EE Community. 🙂

Which phone did you order?

James

Re: Order Tracking not... tracking

JSB-5 — Thu, 08 Dec 2022 11:22:56 GMT

Hi James

iPhone 14 256Gb Midnight

Jerry

Re: Order Tracking not... tracking

James_B — Thu, 08 Dec 2022 11:42:37 GMT

Hi @JSB-5,

I've double checked, and that model is usually dispatched within one day.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

Re: Order Tracking not... tracking

JSB-5 — Thu, 08 Dec 2022 12:57:23 GMT

Thanks James, will do

Re: Order Tracking not... tracking

James_B — Thu, 08 Dec 2022 13:00:55 GMT

No problem @JSB-5

They'll be happy to help. 🙂

James