topic Terrible service in Orders

Terrible service

stephenmorris94 — Wed, 07 Dec 2022 10:13:24 GMT

After two hours on the phone last night only to be cut off i tried again today only after forty minutes to be cut off again.

All i want to do is return the wrong phone that was sent to me with a SIM card i never asked for.

I cannot waste my time for something i never wanted in the first place so will somebody contact me ?

Leanne_T — Wed, 07 Dec 2022 12:16:21 GMT

I'm very sorry to hear this has happened.

You can find details to return the device in our Returning a phone or device within 14 days, Help page.

Leanne.

stephenmorris94 — Fri, 09 Dec 2022 07:17:06 GMT

Hi Leanne

I have tried this several times with no response.

They sent the wrong phone which they have replaced but cannot return the other one.

Also sent me a SIM which i never asked for.

Just wanted to upgrade my phone nothing else.

Christopher_G — Fri, 09 Dec 2022 09:18:39 GMT

Hi @stephenmorris94
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris