topic My order has been returned to EE. in Orders https://community.ee.co.uk/t5/Orders/My-order-has-been-returned-to-EE/m-p/1207022#M63509 <P>I have upgraded my phone and the new phone was sent out in the post. I missed the 1st delivery attempt as I was at work and then I was in the house for the 2nd delivery attempt but didn't hear a thing even though I was in the room next to the door. I then rearranged for another day and they did not even attempt it. Then the next day they say they are returning my order to EE. I haven't received any other updates from EE or DPD for two days. Can anybody from EE help with this as this is now over a week since I purchased the upgrade.&nbsp;</P> Tue, 06 Dec 2022 19:13:45 GMT CiaranSchofield 2022-12-06T19:13:45Z My order has been returned to EE. https://community.ee.co.uk/t5/Orders/My-order-has-been-returned-to-EE/m-p/1207022#M63509 <P>I have upgraded my phone and the new phone was sent out in the post. I missed the 1st delivery attempt as I was at work and then I was in the house for the 2nd delivery attempt but didn't hear a thing even though I was in the room next to the door. I then rearranged for another day and they did not even attempt it. Then the next day they say they are returning my order to EE. I haven't received any other updates from EE or DPD for two days. Can anybody from EE help with this as this is now over a week since I purchased the upgrade.&nbsp;</P> Tue, 06 Dec 2022 19:13:45 GMT https://community.ee.co.uk/t5/Orders/My-order-has-been-returned-to-EE/m-p/1207022#M63509 CiaranSchofield 2022-12-06T19:13:45Z Re: My order has been returned to EE. https://community.ee.co.uk/t5/Orders/My-order-has-been-returned-to-EE/m-p/1207036#M63512 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3288609">@CiaranSchofield</a>&nbsp; DPD will only attempt to deliver the device to you twice on the failed second attempt it’s then returned back to EE. &nbsp;Once EE have processed that return are you be able to upgrade again. &nbsp; &nbsp;Has your account gone back to you being able to upgrade again?&nbsp;</P> <P>&nbsp;</P> Tue, 06 Dec 2022 20:27:27 GMT https://community.ee.co.uk/t5/Orders/My-order-has-been-returned-to-EE/m-p/1207036#M63512 Chris_B 2022-12-06T20:27:27Z