topic Re: Samsung Galaxy S22 order time in Orders

Samsung Galaxy S22 order time

Stephanie845 — Tue, 06 Dec 2022 15:35:17 GMT

Hi.

I upgraded my contract last night & was able to order a 256GB Samsung Galaxy S22 in purple. It was marked as available to order, not green "in stock".

Does anybody know roughly how long this may take to be available for despatch at all please?

Thank you.

Re: Samsung Galaxy S22 order time

James_B — Tue, 06 Dec 2022 18:09:34 GMT

Hi @Stephanie845,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to check the status of your order.

They'll be happy to help.

James

Re: Samsung Galaxy S22 order time

Stephanie845 — Wed, 07 Dec 2022 10:52:10 GMT

Thank you James.

I've tried several times so far this morning to contact EE but get an automated message saying the service is temporarily unavailable when I call via 150.
The online portal says there is no information regarding my order.

I'm now at a bit of a loss.

Sent from my Galaxy

Re: Samsung Galaxy S22 order time

James_B — Wed, 07 Dec 2022 12:03:30 GMT

Hi @Stephanie845,

Please could you try calling again and let me know if you hear the same message?

Thanks

James

Re: Samsung Galaxy S22 order time

Stephanie845 — Wed, 07 Dec 2022 15:15:10 GMT

All resolved! Spoke with the very helpful Ian who's answered my questions.
Thank you 😊

Sent from my Galaxy

Re: Samsung Galaxy S22 order time

James_B — Wed, 07 Dec 2022 15:17:03 GMT

That's great @Stephanie845

Thanks for letting us know. 🙂

James