topic Re: No date for order in Orders

No date for order

Jaycee1977 — Tue, 06 Dec 2022 12:15:57 GMT

I upgraded my phone on 21st November, yet still have no delivery date (though I noted EE have taken the order payment from my account?)

Re: No date for order

Chris_B — Tue, 06 Dec 2022 13:26:47 GMT

@Jaycee1977 For what device? Colour and storage size?

Re: No date for order

Jaycee1977 — Tue, 06 Dec 2022 13:58:28 GMT

iPhone 14 Pro Silver 512 GB

Re: No date for order

James_B — Tue, 06 Dec 2022 14:58:18 GMT

Hi @Jaycee1977,

Welcome to the EE Community. 🙂

The current delivery guidance for that model is 'expect dispatch in more than 28 days'.

Orders are being dispatched on a first come, first serve basis and you'll receive a text with tracking details as soon as your delivery slot is confirmed.

If you'd prefer to switch to a model that is in stock, please get in touch on 150.

Thanks

James

Re: No date for order

Jaycee1977 — Tue, 06 Dec 2022 15:02:34 GMT

I am more than happy to wait, but I am surprised the fee has been taken.

Re: No date for order

James_B — Tue, 06 Dec 2022 16:12:12 GMT

Hi @Jaycee1977,

Any upfront handset costs are taken when the order is placed, rather than when your phone is dispatched.

I'm sorry if this wasn't made clear when you placed your order.

James