topic Re: iPhone order in Orders

iPhone order

StefanDobra — Mon, 21 Nov 2022 19:46:17 GMT

I've placed an order online on the 9th of November for an iPhone 14 PM Silver. Everything ok but I kept getting phone calls from sales letting me know that if I change the colour of my device to space black I will get it in 7 days which is at least 7 days earlier compared to the silver one (14+ days). Of course I agreed but I didn't know this means canceling my original order and placing a new one.

Now over 7 days have past since I changed colours and still no sign of the phone nor a clarification from customer service, not even as estimate date for delivery.

I'm really frustrated as heard good things about EE so looked forward to switching but as it seems it started quite badly.

Can anyone help with this?

is there a way to raise a complaint with the particular salesperson who straight lied to me just to for him to get an extra order under his name?

Re: iPhone order

Chris_B — Mon, 21 Nov 2022 19:57:42 GMT

@StefanDobra What storage size ? As both the 128Gb versions ( silver/space black ) have a “Expect despatch within 28 days”.

just to add 28 days after the 9th of November is the 7th of December so you would of got your first order around the 7th. You’ll not get the device before anyone else who ordered before you.

Re: iPhone order

StefanDobra — Mon, 21 Nov 2022 20:06:51 GMT

The thing is my wife ordered after me and she already got it same version 128GB.

Re: iPhone order

StefanDobra — Mon, 05 Dec 2022 11:19:14 GMT

Does this mean anything?

Your order is on track

Get set up while you wait: visit EE Help.

04 Dec 2022

Good news. Your order is coming soon!

We'll let you know when your new iPhone 14 Pro Max 5G 128GB Space Black is on it's way to you. There's lots you can do in the meantime, including backing up your old device. Check out our guides at EE Help.

27 Nov 2022

Re: iPhone order

Leanne_T — Mon, 05 Dec 2022 11:26:25 GMT

Hi @StefanDobra

This is showing your order is on track and we will let you know once this has been dispatched.

DPD will be in touch once they have received your phone with tracking details for the delivery.

Leanne.

Re: iPhone order

StefanDobra — Mon, 05 Dec 2022 11:29:29 GMT

Any news on stock as it’s been over 21 days since my order and i was told it’s going to be 7 days till delivery?

Re: iPhone order

Leanne_T — Mon, 05 Dec 2022 13:25:35 GMT

Hi @StefanDobra

We will clear stock on a first come first served basis, clearing the orders from oldest to newest. DPD will be in touch with you when it's ready to be delivered.

If you would like to discuss your order, I would suggest speaking to our Mobile Care team on 150.

Leanne.