topic Re: Upgrade in Orders

Upgrade

markfa1 — Mon, 05 Dec 2022 06:24:54 GMT

I had to upgrade my contract phone as my old one which is over 3 years old charger connection stopped working. I have tried to contact EE about it as I am using my old sim card in the new mobile and still getting charged over £55 for a phone which is no longer working. This has been going on for 3 months. I feel like I'm being fobbed off by EE and may go elsewhere. What can I do as I am loosing money each month. Please help.....

Re: Upgrade

Leanne_T — Mon, 05 Dec 2022 08:48:16 GMT

Hi @markfa1

Thanks for coming to the community.

Did you change the plan when you upgraded?

Thanks 🙂

Leanne.

Re: Upgrade

markfa1 — Mon, 05 Dec 2022 12:59:15 GMT

No I didn't

Re: Upgrade

Leanne_T — Mon, 05 Dec 2022 13:02:34 GMT

Thanks @markfa1

If you would like to change the plan, please call us on 150 and the team will go through your options with you 🙂

Leanne.

Re: Upgrade

markfa1 — Mon, 05 Dec 2022 20:14:15 GMT

I don't want the old phone anymore as its not working - I tried going
through the options and I want to talk to a human not computer if you know
what I mean.

Re: Upgrade

Christopher_G — Tue, 06 Dec 2022 08:22:32 GMT

So do you have two contracts running at the same time, @markfa1? The only way you will get this resolved is by speaking to our Mobile Care team. There are a few options to speak to different departments.

Chris